Warranty Information
Tisas USA stands behind the quality of our firearms. While age and wear cannot be covered under warranty, we believe defective parts, materials, and workmanship to be an unacceptable situation. We warrant our firearms to be free from defects in performance and workmanship for one year from the original retail purchase date. If you have a problem that is directly attributable to the quality of our product, we will make it right to include shipping and handling.
The Tisas 1-Year Warranty does not cover any issues related to abuse, improper maintenance, the use of incompatible aftermarket parts or any alteration of the internal components. Likewise, damage caused using improper or incompatible ammunition such as reloaded or other non-SAAMI spec ammunition will also void your warranty. Additionally, sales outside of the United States, unauthorized repair, and modifications to the firearm to include altering a serial number, shall not be covered under warranty.
Tisas Lifetime Service Plan
Tisas USA is committed to supporting our customers with services that are above and beyond what is expected. Beyond our 1-year warranty, our Lifetime Service Plan will repair any defect in material or workmanship for the lifetime of the firearm. The Tisas Lifetime Service Plan will begin after the 1-year warranty has expired. The Lifetime Service Plan covers material defects; and does not include wear items such as cosmetics, grips, magazines, recoil springs or sights. This Lifetime Service Plan is offered in addition to the 1-year warranty and is not an extension of the warranty.
IMPORTANT WARRANTY INFORMATION
Tisas USA Pistols are warranted to function with factory produced, SAAMI spec ammunition and the original factory magazine. The use of handloads will void your warranty and the Lifetime Service Plan.
If you do experience a warranty issue, before sending your firearm please contact us at info@sdsimports.com or via phone 865-604-6894 for a Return Merchandise Authorization number. No firearms will be accepted without pre-approval and completion of this Return Merchandise Authorization.
Items not covered under Warranty/Lifetime Service Plan:
Cosmetics to include finish wear, scratches, or chemical damage
Recoil springs
Magazines
After market accessories
Repairs or modifications performed by anyone other than the authorized factory service center (Tisas USA).
Tisas reserves the right to charge for labor, parts and shipping to return your pistol back to original factory specifications if it has been altered.
Returns/Refunds/Limitations
RETURN WITHOUT REPAIR
If we receive your firearm and determine that its damage is not covered under warranty, we will contact you with an explanation and an estimate of your cost for us to repair or refurbish it. If you prefer, we will return your firearm to you at your expense.
FREE REPAIR AND RETURN
If your firearm is defective and we determine the defect is covered under warranty, Tisas USA will repair or replace the firearm. After the repair of your firearm, we will ship it directly back to you, provided you originally shipped it to us from your address.
LIMITATIONS ON WARRANTY
Our only responsibility in the case of breach of warranty is repair. Tisas USA shall not be liable for any other damages. This includes indirect or consequential damages.
REPAIR/RETURN PROCESSING LEAD TIMES
Please be advised that if your firearm is returned to Tisas USA for warranty inspection, repairs and/or replacement our turnaround time to complete work is typically 3-4 weeks. Customers Service will send updated via email as needed and upon completion of work.
PLEASE NOTE: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state, as some jurisdictions do not allow limitations on certain damages and warranties.
